Field Calls

Customers not responding to phone calls and letters? Need to confirm who is residing at an address? Risk & Security Management has been providing an effective field call service to our clients for over 30 years.

Should all phone techniques fail and you need to contact a customer to confirm contact information, negotiate a repayment arrangement, complete a statement of financial position, confirm occupancy of a property, deliver a letter, or for any other reason, Risk & Security Management can assist.

Whilst many agencies treat field calls as a ‘bolt-on’ service done in conjunction with process serving, we believe field calls are an effective tool for our clients and an important service that deserves dedicated staff and resources. As such, we have a dedicated field call team who are experts in their profession.

With an average success rate of over 90%, an average turnaround time of 12 days, and an average number of days to first attendance of 2, you can be assured that instructing Risk & Security Management is the smart choice.

All Risk & Security Management field representatives are licensed and comply with all relevant legislation, including the ASIC/ACCC Debt Collection Guidelines where applicable.