Compliance
The mercantile and loss recovery sector is fraught with risk and is justifiably subjected to intense scrutiny from all stakeholders. Our commitment to staff training is unwavering and our commitment to every category of compliance – be it legislative, regulatory, or client specific – is non-negotiable.
Our learning and development program includes extensive internal and external courses to ensure staff and agents are kept up-to-date with legislative and regulatory changes that impact our sector and industry best practice.
Service Delivery
Risk & Security Management maintains a premium standard of service across all service streams. We employ a number of investigative techniques and an agent strategy unique to our company, backed by an in-depth analytics program to ensure our strategies deliver results for our clients.
Our extensive network of in-house and contractor field agents perform a full range of services Australia-wide. Importantly, due to our size and the number of resources at our disposal, we are able to seamlessly increase the scale of our network in response to business peaks.
Technology
Risk & Security Management has custom-built an array of web based applications to allow us to service our clients more efficiently and securely. All applications are self-hosted in our secure Brisbane office and are managed by our in—house team of programmers and IT support staff.
We have invested heavily in technology and data security and primarily utilise a cutting-edge, custom-built AIMS system, which translates to delivering favourable outcomes at minimum cost, meeting all deadlines, and operating efficiently, effectively and securely.
Risk & Security Management employs an in-house IT department including full time programmers and is continuously improving our technology offering.
Professionalism
Risk & Security Management is an optimally resourced and structured professional organisation with industry best practice procedures and operating models.
Protecting our clients’ brands and reputations is paramount to our success and to the sustainability of our business. It is at the core of everything we do.
We are an active participant in our industry body. Several of our Executive Team have previously held and currently hold key positions in our industry body the Institute of Mercantile Agents Ltd (IMA) including our Managing Director Nick Wright, who is the current National President, a Director, Investigations Sector Chair and Queensland Liaison.
Key People
Nick Wright
Managing Director
Nick has over 30 years’ experience in the mercantile, collections and investigations industries leading several companies through exciting growth phases. These milestones required Nick to draw on his developed skill sets of change management, leadership, stakeholder engagement and integrity.
Jess Day
Head of Repossessions
Jess has been involved in the mercantile industry for over a decade and has presided over a massive growth period for the Repossessions department. Jess' success is underpinned by exceptional knowledge in the sector, dedication to quality and a focused process-driven approach.
David Goldsmith
Head of Field Services
David has over 40 years’ experience within mercantile and collections, ranging from credit reporting to consumer and commercial collections. In his current role as Head of Field Services, David brings a unique perspective having previously been a client of R&S and drives results through a team orientated and methodical approach.
Cameron Day
Chief Information Officer
Cameron has been employed at RS for over 18 years and has successfully overseen RS’s digital and operational evolution. With management expertise spanning across a wide range of areas, including information security, project management, network infrastructure and software development, Cameron understands complex business challenges and translates them into efficient IT and workflow solutions.
Alex Caruana
Senior Relationship Manager
Alex was a founding partner of Express Mercantile which was established in 1991 and was one of the largest Mercantile agencies in Australia until it was acquired by Risk & Security Management. Through this experience and as former National President of the Institute of Mercantile Agents Ltd (IMA), he is one of the most respected leaders in the industry. As a member of our Executive Team, Alex assists the organisation achieve its strategic goals through excellence in client and stakeholder engagement.</p align="justify">
Jody Wright LLB GAICD FGIA
Head of Risk & Governance
Jody was admitted as a Solicitor of the Supreme Court of Queensland in 2001. She has an extensive background in corporate governance, risk management, advisory and commercial and general law matters. Jody is a graduate of the Australian Institute of Company Directors, has an Advanced Diploma in Management (Human Resources) and is a Fellow of the Governance Institute of Australia.
Simone Schipper
Head of Brand Protection & Investigations
Simone has been with RS since 2007 and has broad experience managing Anti-Counterfeiting and Intellectual Property Rights investigations and Brand Protection programs internationally. She is also experienced in managing high volumes of investigations including ascertaining the use or non-use of registered trade marks, surveillance and test purchases.
Glenn Woods
Head of Recoveries
Glenn has been in the mercantile and collections industry for 23 years and has signifncant experience in the banking, financial services, telecommunications and utilities sectors. Glenn has driven rapid growth within the department and has brought a strong customer service focus to the business.
Rachael Gabrael BBus LLB
Legal & Compliance Manager
Admitted as a Solicitor of the Supreme Court of NSW & High Court of Australia in 2007, Rachael has an extensive background in commercial litigation, in-house legal advising and regulatory compliance. Rachael has overseen R&S legal & compliance obligations since 2013 and holds a Bachelor of Business (Management) Degree.
Lisa Lee
Human Resources Manager
With over 15 years’ experience and a Graduate Diploma in Human Resources, Lisa is responsible for attracting, on-boarding and developing R&S staff. Lisa is dedicated to maintaining a positive and supportive workplace environment that has resulted in the vast majority of our management team being with the company for well over 10 years.
Michael Sharpe
Senior Relationship Manager
Michael is an experienced credit, collections and financial services professional with a career spanning over 36 years. Michael has various management and advisory skills with a particular focus on strategy, risk management and process improvement. Michael has also held senior management positions at ANZ, Nissan Finance, GE Capital and Mercedes Benz Financial Services.
Wayne Atkins
Senior Relationship Manager
Wayne has been involved in the mercantile industry for over two decades and is our current Business Development Manager. Through a number of strategic initiatives, Wayne has played a key role in transforming R&S into a mature, structured organisation that is supported by the best practice systems, procedures, quality control and compliance mechanisms.
Craig Douglas
Senior Consultant
With a career spanning over four decades, Craig has worked in the Investigations and Brand Protection industry his entire career. He has significant experience in assisting brand owners with their Anti-Counterfeit and IP Protection programs. Craig is the Australasian Area Governor for the World Associations of Detectives and over the years has provided investigation support to assist litigation matters in Australian for both local and international clients.
Greg Woolley
Chairman
Mr Woolley is the Chairman of Woolley Holdings Pty Ltd, a private finance and investment company. He has had an extensive career in global financial and investment markets. Mr Woolley practiced Mergers and Acquisitions with Macquarie Bank and was subsequently the Chief Executive Officer of one of Australia’s most significant international, private investment houses for over a decade. He was the founder and Chairman of Global Aviation Asset Management, one of the world’s largest owners of commercial aircraft. He has served as Chairman and a Director of many public, private, Government and not for profit organsisations throughout his career. Mr Woolley has a Bachelor of Commerce degree and a Bachelor of Law degree, with Honours from the University of Tasmania.
Peter Smith
Board Advisor
Peter has 26 years financial services experience in international and domestic markets. Peter spent most of his corporate career in senior roles with NAB and MLC, including as Queensland State Head of the Wealth Management business, as well as leading the MLC business for over 4 years when based in London. Prior to NAB, Peter worked with Macquarie Bank in their Investment Management division. Currently Peter holds a number of board and advisory positions, and is an owner of Adrians, one of Australia’s leading boutique Advisory, Tax, and Wealth Management firms. Peter has a Bachelor of Economics from the University of Queensland, and a Graduate Diploma in Applied Finance and Investments from the Securities Institute of Australia. He has also completed the Executive Program at Stanford Business School in the USA.
Emily Palermo
Board Advisor
Emily has over 16 years of experience in commercial business leadership and management consulting. Emily delivered strategic management consulting services for her KPMG clients across a broad range of industries in Australia including strategic planning, business optimisation, major market reform, business mergers and enhancing governance practices. She has held various leadership roles in the Utilities industry where she successfully implemented transformational organisational change programs achieved through new technology, streamlined processes and a team performance focus. Emily is a Director, board member and strategic advisor to the boards of a number of privately owned entities. She is a Chartered Accountant, a Fellow of the Governance Institute of Australia and has a Bachelor of Commerce and Bachelor of Information Systems from the University of Tasmania.