About Us

With a history dating back to 1979, Risk & Security Management is Australia’s leading integrated provider of mercantile and investigation services.

The company provides a full suite of services to financial institutions, law firms, insurance companies, federal government agencies and state government departments, local government associations and authorities and debt collection agencies.

Risk & Security Management is the result of a strategic merger between several of the industry’s most well-known, experienced and respected companies and is 100% Australian owned and operated by its Directors.

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Compliance

The mercantile and loss recovery sector is fraught with risk and is justifiably subjected to intense scrutiny from all stakeholders. Our commitment to staff training is unwavering and our commitment to every category of compliance – be it legislative, regulatory, or client specific – is non-negotiable.

Our learning and development program includes extensive internal and external courses to ensure staff and agents are kept up-to-date with legislative and regulatory changes that impact our sector and industry best practice.

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Service Delivery

Risk & Security Management maintains a premium standard of service across all service streams. We employ a number of investigative techniques and an agent strategy unique to our company, backed by an in-depth analytics program to ensure our strategies deliver results for our clients.

Our extensive network of in-house and contractor field agents perform a full range of services Australia-wide. Importantly, due to our size and the number of resources at our disposal, we are able to seamlessly increase the scale of our network in response to business peaks.

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Technology

Risk & Security Management has custom-built an array of web based applications to allow us to service our clients more efficiently and securely. All applications are self-hosted in our secure Brisbane office and are managed by our in—house team of programmers and IT support staff.

We have invested heavily in technology and data security and primarily utilise a cutting-edge, custom-built AIMS system, which translates to delivering favourable outcomes at minimum cost, meeting all deadlines, and operating efficiently, effectively and securely.

Risk & Security Management employs an in-house IT department including full time programmers and is continuously improving our technology offering.

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Professionalism

Risk & Security Management is an optimally resourced and structured professional organisation with industry best practice procedures and operating models.

Protecting our clients’ brands and reputations is paramount to our success and to the sustainability of our business. It is at the core of everything we do.

We are an active participant in our industry body. Several of our Executive Team have previously held and currently hold key positions in our industry body the Institute of Mercantile Agents Ltd (IMA) including our Managing Director Nick Wright, who is the current National President, a Director, Investigations Sector Chair and Queensland Liaison.

Risk & Security Management has the largest network of in-house and contractor field representatives in Australia.

We average over 70,000 unique address visits in Australia per annum.

Our Board

Greg Woolley
CHAIRMAN

Mr Woolley is the Chairman of Woolley Holdings Pty Ltd, a private finance and investment company. He has had an extensive career in global financial and investment markets.

Mr Woolley practiced Mergers and Acquisitions with Macquarie Bank and was subsequently the Chief Executive Officer of one of Australia's most significant international, private investment houses for over a decade. He was the founder and Chairman of Global Aviation Asset Management, one of the world's largest owners of commercial aircraft. He has served as Chairman and a Director of many public, private, Government and not for profit organisations throughout his career.

Mr Woolley has a Bachelor of Commerce degree and a Bachelor of Law degree, with Honours from the University of Tasmania.

Nick Wright
MANAGING DIRECTOR

Nick has over 30 years' experience in the mercantile, collections and investigations industries in various senior roles. Over this time he has led several companies through exciting growth phases including organic growth, mergers and acquisitions. These significant milestones required Nick to draw on his developed skill sets of change management, leadership, client and stakeholder engagement, empathy, professionalism and integrity.

Nick has qualifications in management, investigations, quality assurance and other relevant industry related training. He has a significant association with the Institute of Mercantile Agents (IMA), having previously held various roles since 1994 including Queensland President. He is currently the National President, a director and the investigations sector committee Chair of the IMA. He is well respected among industry peers and leaders and his leadership of RS will continue to ensure that the Company remains in an extremely strong, scalable position and well poised for future growth.

Campbell Johnston
DIRECTOR

Since 2007, Campbell has been the driving force behind our wholesale floor plan audit business, overseeing an exceptional growth period for the business.

Campbell is vastly experienced in the Audit sector and has an in-depth understanding of risk mitigation through repeatable process-driven outcomes.

Campbells' industry knowledge and vision has helped shape the company's supplier strategy.

Wayne Atkins
DIRECTOR

Wayne has been involved in the mercantile industry for over 20 years and has a broad knowledge base, with a focus on compliance and quality management systems.

Through a number of strategic initiatives, Wayne has played a key role in transforming the company into a mature, structured organisation that is supported by the best practice systems, procedures, quality control and compliance mechanisms.

Peter Smith
BOARD ADVISOR

Peter has 26 years financial services experience in international and domestic markets. Peter spent most of his corporate career in senior roles with NAB and MLC, including as Queensland State Head of the Wealth Management business, as well as leading the MLC business for over 4 years when based in London.

Currently, Peter holds a number of board and advisory positions, and is an owner of Adrians, one of Australia's leading boutique Advisory, Tax, and Wealth Management firms.

Peter has a Bachelor of Economics from the University of Queensland, and a Graduate Diploma in Applied Finance and Investments from the Securities Institute of Australia. He has also completed the Executive Program at Stanford Business School in the USA.

Emily Palermo
BOARD ADVISOR

Emily has over 16 years of experience in commercial business leadership and management consulting. Emily delivered strategic management consulting services for her KPMG clients across a broad range of industries in Australia including strategic planning, business optimisation, major market reform, business mergers and enhancing governance practices. She has also held various leadership roles in the Utilities industry where she successfully implemented transformational organisational change programs achieved through new technology, streamlined processes and a team performance focus.

Emily is a Director, board member and strategic advisor to the boards of a number of privately owned entities. She is a Chartered Accountant, a Fellow of the Governance Institute of Australia and has a Bachelor of Commerce and Bachelor of Information Systems from the University of Tasmania.

Will Gramolt
BOARD ADVISOR

Will is a successful finance leader and strategic business partner with more than 25 years' global experience. He has held a number of CFO roles, including most recently at CDB Aviation, a global aircraft lessor.

Will has significant experience driving business performance, organisational change and implementing IT solutions to enhance data reporting and analytics. He has been involved in a number of M&A deals and has raised or refinanced more than US$10 billion of debt in Europe, Asia, China and the US in public and private markets.

Will is a Chartered Accountant, a member of the Australian Institute of Company Directors, a graduate of London Business School's Senior Executive Programme and has a Bachelor degree from University of London.

Jody Wright
COMPANY SECRETARY

Jody was admitted to practice as a Solicitor of the Supreme Court of Queensland in January 2001. She has an extensive background in corporate governance, compliance, risk management, board advisory and commercial and general law matters. Jody has been company secretary for a number of publicly listed and private companies and has sat on a number of company boards.

Jody is a graduate of the Australian Institute of Company Directors and also has an Advanced Diploma in Management (Human Resources).

Executive Team

Nick Wright
Managing Director

Nick has over 30 years’ experience in the mercantile, collections and investigations industries leading several companies through exciting growth phases. These milestones required Nick to draw on his developed skill sets of change management, leadership, stakeholder engagement and integrity.

Campbell Johnston
Head of Audits

Campbell has managed our Audits & Asset Inspections department since 2007, overseeing an exceptional growth period for the department. Cam has an in-depth understanding of risk mitigation through repeatable process-driven outcomes.

Cameron Day
Head of Technology & Innovation

Cameron is responsible for overseeing company strategy and technology, with a focus on system design and development. Cameron has been with R&S for in excess of 14 years and is highly skilled in developing efficient processes and agile business practices.

Jess Day
Head of Repossessions

Jess has been involved in the mercantile industry for over a decade and has presided over a massive growth period for the Repossessions department. Jess' success is underpinned by exceptional knowledge in the sector, dedication to quality and a focused process-driven approach.

David Goldsmith
Head of Field Services

David has over 40 years’ experience within mercantile and collections, ranging from credit reporting to consumer and commercial collections. In his current role as Head of Field Services, David brings a unique perspective having previously been a client of R&S and drives results through a team orientated and methodical approach.

Marvin Parada Rivas
Head of Locations

Marvin has spent over 17 years working within the financial services industry, holding a variety of management and leadership roles in collections in institutions including Westpac and Toyota Finance. In his current role, Marvin has been instrumental in developing a more proficient, results driven skip tracing team.

Alex Caruana
Head of Client & Stakeholder Engagement

Alex was a founding partner of Express Mercantile which was established in 1991 and was one of the largest Mercantile agencies in Australia until it was acquired by Risk & Security Management. Through this experience and as former National President of the Institute of Mercantile Agents Ltd (IMA), he is one of the most respected leaders in the industry. As a member of our Executive Team, Alex assists the organisation achieve its strategic goals through excellence in client and stakeholder engagement.

Jody Wright LLB GAICD FGIA
Head of Risk & Governance

Jody was admitted as a Solicitor of the Supreme Court of Queensland in 2001. She has an extensive background in corporate governance, compliance, risk management, board advisory and commercial and general law matters. Jody has been company secretary for a number of publicly listed and private companies and has sat on a number of company boards. Jody is a graduate of the Australian Institute of Company Directors, has an Advanced Diploma in Management (Human Resources) and is a Fellow of the Governance Institute of Australia.

Rachael Gabrael BBus LLB
Legal & Compliance Manager

Admitted as a Solicitor of the Supreme Court of NSW & High Court of Australia in 2007, Rachael has an extensive background in commercial litigation, in-house legal advising and regulatory compliance. Rachael has overseen R&S legal & compliance obligations since 2013 and holds a Bachelor of Business (Management) Degree.

Lisa Lee
Human Resources Manager

With over 15 years’ experience and a Graduate Diploma in Human Resources, Lisa is responsible for attracting, on-boarding and developing R&S staff. Lisa is dedicated to maintaining a positive and supportive workplace environment that has resulted in the vast majority of our management team being with the company for well over 10 years.

Michael Sharpe
Senior Advisor

Michael is an experienced credit, collections and financial services professional with a career spanning over 36 years. For the last 15 years he has held management positions within the mercantile industry, most notably as Managing Director. Michael has various management and advisory skills with a particular focus on strategy, risk management and process improvement. Michael has also held senior management positions at ANZ, Nissan Finance, GE Capital and Mercedes Benz Financial Services.