R&S has developed and implemented a Quality Management System (“QMS”), which is certified as meeting the internationally recognised benchmark of ISO 9001:2015.
We are committed to maintaining and continually improving our QMS in order to demonstrate our commitment to customer satisfaction. This commitment is placed within an environment of safety as our first priority and ensuring that the best possible service standards are achieved and a strict compliance regime is followed.
ISO 9001:2015 is based on 7 quality management principles which are as follows:
- Customer focus;
- Engagement of people;
- Process Approach;
- Evidence-based decision making; and
- Relationship management.
All of these principles underpin R&S’s Quality Management System and provides the framework for monitoring, measuring and continually improving our practices and procedures.
R&S’s compliance with this standard is subject to an annual external audit and is further supported by our continuous improvement philosophy, based on robust client feedback mechanisms and performance management processes.
For further information please refer to our Quality Management Systems Manual which is available upon request.